FAQ

13 articles in this category

I forgot my email/password

You can only reset your password when not signed in.  Open the desktop application. Go to the Gear Icon in the upper right hand side. If Signed In, click "Application->Sign Out" Select "Application->Forgot Password" Enter your password ...

Change/Update email address

To change the email address associated with your Webshots account please email us and provide your current registered email address and what email address you would like to use instead. With that information we can change your account over to you...

How to install, reinstall or update the desktop application

To Install or Update Updating Webshots does not remove saved pictures or playlists. Go to https://webshots.com/desktop (https://webshots.com/desktop) Click on the "Free PC Install" link. That loads up the installer in your web browser. When...

unins000.dat Uninstall Error or How to uninstall Webshots 4

f you see the following error when updating, "...unins000.dat does not exist. Cannot uninstall", please do the following. Open a File Explorer Navigate to the "Program Files(x86)" directory as shown Delete the "Webshots" directory

Old Photos

We no longer has access to any saved non-Webshots pictures. If you have not used Webshots since 2013, you will need to sign up for a new account and install the current version of the app if you would like to use Webshots again. This can be done...

Charging

"Charging" (only available in version 5 of Webshots (knowledge_base/topics/how-to-install-or-update-the-desktop-application?from_search=true)) allows free subscribers to obtain pictures from our gallery. When charging is on, the app uses part of ...

How much is a subscription? What does a subscription cost?

A monthly subscription is $4.99 A yearly/annual subscription is $24.99 A two-year subscription is $34.95

Windows 10 - Permissions Problem

If Webshots says you have a "Permissions Problem" or if Webshots says "updating your photo library" every time you open it then this problem affects you.   Some users who have upgraded earlier versions of Windows to Windows 10 report that the "...

Reinstall Screensaver

Webshots no longer shows in Windows Screensaver settings If you no longer see Webshots5 listed in your Windows' screensaver settings, it can be reapplied through the app, as shown below:

How to change wallpaper settings

Select the gear icon on the far right of your screen Select the wallpaper setting to change your wallpaper rotation time

How to change "Calendar" Settings

To change your calendar settings click on the gear on upper right hand side on the Webshots banner. Click the Calendar link to change settings  

Webshots is acting strangly

Normally Webshots works without any intervention. However, if it is acting strangely, click the Webshots banner at the upper left hand corner of the Application. This will "refresh" Webshots and should clear up any problems with: Paid statu...

How to delete a photo

Click the minus sign to delete a photo from a playlist.