FAQ

8 articles in this category

I forgot my email/password

You can only reset your password when not signed in.  Open the desktop application. If Signed In, click "Application->Sign Out" Select "Application->Forgot Password" Enter your password Enter the code received from Webshots If you do not ...

Change/Update email address

To change the email address associated with your Webshots account please email us and provide your current registered email address and what email address you would like to use instead. With that information we can change your account over to you...

How to install, reinstall or update the desktop application

To Install or Update Updating Webshots does not remove saved pictures or playlists. Go to https://webshots.com/desktop (https://webshots.com/desktop) Click on the "Free PC Install" link. That loads up the installer in your web browser. When...

unins000.dat Uninstall Error or How to uninstall Webshots 4

f you see the following error when updating, "...unins000.dat does not exist. Cannot uninstall", please do the following. Open a File Explorer Navigate to the "Program Files(x86)" directory as shown Delete the "Webshots" directory

Old Photos

We no longer has access to any saved non-Webshots pictures. If you have not used Webshots since 2013, you will need to sign up for a new account and install the current version of the app if you would like to use Webshots again. This can be done...

Charging

"Charging" (only available in version 5 of Webshots (knowledge_base/topics/how-to-install-or-update-the-desktop-application?from_search=true)) allows free subscribers to obtain pictures from our gallery. When charging is on, the app uses part of ...

How much is a subscription? What does a subscription cost?

A monthly subscription is $4.99 A yearly/annual subscription is $24.99 A two-year subscription is $34.95

Windows 10 - Permissions Problem

If Webshots says you have a "Permissions Problem" or if Webshots says "updating your photo library" every time you open it then this problem affects you.   Some users who have upgraded earlier versions of Windows to Windows 10 report that the "...